When it comes to troubleshooting errors in Office 365, one common issue that users often encounter is hyperlinks not working as expected. This can be a frustrating problem, especially if you rely on hyperlinks for navigation within your documents or emails. Fortunately, there are several fixes you can try to resolve this issue and get your hyperlinks working again.
First and foremost, check your settings. Make sure that you have the correct default web browser set in your Office 365 settings. Sometimes, the issue could simply be that your hyperlinks are trying to open in a browser that is not currently set as the default. By ensuring that the correct browser is set, you may be able to resolve the problem with just a few clicks.
Next, update your Office 365 software. Outdated software can often cause compatibility issues, including problems with hyperlinks not working. Check for any available updates for your Office 365 suite and install them. Updating your software can often resolve issues and improve the overall performance of your Office applications.
Another troubleshooting step is to investigate any add-ins or extensions that may be installed in your Office 365 applications. Sometimes, these add-ins or extensions can interfere with the functioning of hyperlinks. Disable or remove any unnecessary or suspicious add-ins, and then test your hyperlinks again. This simple step could potentially fix the problem.
In conclusion, when facing issues with hyperlinks not working in Office 365, there are several troubleshooting steps you can take to resolve the problem. Checking your settings, updating your software, and investigating any add-ins or extensions are all potential fixes that may get your hyperlinks working again. By following this troubleshooting guide, you can quickly resolve this frustrating issue and get back to being productive with your Office 365 suite.
Understanding Hyperlinks in Office 365
Hyperlinks are an essential aspect of working with Office 365, allowing users to quickly navigate between different documents, folders, websites, and even specific sections within files. However, there are instances when hyperlinks may not work as expected, leading to errors and frustrations. In this troubleshooting guide, we will explore common causes of hyperlink issues in Office 365 and provide fixes to help get them working again.
When hyperlinks are not working in Office 365, it can be due to a variety of reasons. One possible cause is an incorrect hyperlink address or URL. It’s important to double-check that the hyperlink is pointing to the correct location. Another possible issue is that the destination file or webpage may have been moved, renamed, or deleted, resulting in a broken hyperlink.
Additionally, hyperlink issues can arise if there are permission restrictions in place. If the user does not have appropriate access permissions, they may encounter errors when trying to access certain hyperlinks. It’s crucial to ensure that the user has the necessary permissions to open the linked document or webpage.
Furthermore, hyperlink issues can also occur due to software conflicts or compatibility problems. For example, if there is a conflict between the version of Office 365 being used and the web browser, hyperlinks may not function correctly. Updating both the Office 365 software and the web browser to their latest versions can often resolve such compatibility issues.
In some cases, hyperlink issues can be related to internet connectivity problems. If the user’s internet connection is unstable or unreliable, it can affect the functionality of hyperlinks in Office 365. Checking the internet connection and ensuring a stable network connection can help resolve hyperlink issues caused by connectivity problems.
In conclusion, understanding the common causes of hyperlink issues in Office 365 is essential for effective troubleshooting. By thoroughly examining the hyperlink address, permissions, software compatibility, and internet connectivity, users can identify and resolve the problem to get their hyperlinks working again
Common Issues with Office 365 Hyperlinks
Hyperlinks are an essential feature in Office 365, allowing users to quickly navigate between documents, websites, and emails. However, there are instances when hyperlinks in Office may not work properly, causing frustration and hindering productivity. Here are some common issues with Office 365 hyperlinks:
- Hyperlinks not working: This is the most basic issue where clicking on a hyperlink does not redirect to the intended location. This can occur due to broken links, incorrect formatting, or other errors.
- Hyperlinks opening in wrong applications: In some cases, hyperlinks may not open in the correct application. For example, clicking on a hyperlink in an email may open it in a web browser instead of Microsoft Word.
- Hyperlinks leading to error messages: Hyperlinks may sometimes lead to error messages, such as “Page not found” or “File not found”. This can occur if the linked content has been moved, deleted, or if the permissions are not set correctly.
- Hyperlinks not being recognized: Office applications may fail to recognize hyperlinks altogether, treating them as plain text instead. This can happen if the hyperlink formatting is removed or if the application settings are misconfigured.
To fix these issues, there are several possible solutions and troubleshooting steps you can try. These include:
- Check and fix broken links: Verify that the hyperlink address is correct and that the linked content exists. Update or fix any broken or outdated links.
- Re-apply hyperlink formatting: If the hyperlink formatting is removed or not recognized, re-apply the formatting to ensure the hyperlink is recognized by Office applications.
- Reset application defaults: If hyperlinks are opening in the wrong applications, reset the default application settings to ensure hyperlinks open in the correct programs.
- Repair Office installation: If none of the above fixes work, repair the Office installation to resolve any underlying issues with the Office applications.
By applying these solutions and troubleshooting steps, you can resolve common issues with Office 365 hyperlinks and ensure smooth navigation between files, documents, and websites within the Office suite.
Checking for Hyperlink Settings
If you are facing issues with hyperlinks not working in Office 365, it is essential to check the hyperlink settings to ensure they are correctly configured. The following steps will guide you in checking these settings:
Step 1: Open the Office application
Launch the Office application in which you are experiencing the hyperlink issues, such as Word, Excel, or PowerPoint.
Step 2: Navigate to options
Click on the “File” tab at the top left of the application window and select “Options” from the dropdown menu.
Step 3: Access the Trust Center
In the Options window, navigate to the “Trust Center” section. Click on “Trust Center Settings” button to access the Trust Center.
Step 4: Check the Automatic Download settings
In the Trust Center, select “Automatic Download” from the left sidebar. Make sure that the checkbox labeled “Don’t download pictures automatically in HTML email messages or RSS items” is unchecked.
Step 5: Modify the Protected View settings
In the Trust Center, select “Protected View” from the left sidebar. Uncheck the options that restrict links and determine if all hyperlinks are affected or only specific types.
Step 6: Adjust the File Block settings
In the Trust Center, select “File Block Settings” from the left sidebar. Ensure that the file types you are trying to access via hyperlinks are not blocked. Remove any blocked file types or adjust the settings accordingly.
Step 7: Apply the changes
After making any necessary adjustments to the Trust Center settings, click on the “OK” button to save the changes and close the Options window.
By following these steps and ensuring the correct configuration of the hyperlink settings, you can resolve the issues with hyperlinks not working in Office 365. If the problem still persists after checking and modifying the settings, consider exploring other troubleshooting solutions to fix the hyperlink errors.
Verifying Office 365 Subscription
If you are experiencing issues with hyperlinks not working in Office 365, it is important to first verify your Office 365 subscription. This step is crucial as it ensures that all necessary updates and fixes for any errors related to hyperlinks not working are applied.
To verify your Office 365 subscription, follow these steps:
- Open any Office application, such as Word or Excel.
- Click on the “File” tab in the top left corner of the application.
- From the drop-down menu, select “Account.”
- Under the “Product Information” section, you will find the details of your Office 365 subscription, including the subscription status.
- If your subscription is active, ensure that you have the latest updates installed. You can check for updates by clicking on the “Update Options” button and selecting “Update Now.”
- If your subscription has expired or is not active, you will need to renew or reactivate it to continue using Office 365.
Verifying your Office 365 subscription is one of the initial troubleshooting solutions you should try if hyperlinks are not working. It ensures that your Office software is up to date and properly activated, minimizing the chances of any hyperlink-related issues.
If verifying your subscription does not resolve the issue, you can proceed with other troubleshooting methods to fix hyperlinks not working in Office 365.
Updating Office 365
When hyperlinks are not working in Office 365, one of the potential solutions is to update the software. Regular updates can help fix errors and bugs that may be causing the issue with hyperlinks. To update Office 365, follow these steps:
- Open any Office application, such as Word or Excel.
- Click on the “File” tab in the top left corner of the window.
- In the dropdown menu, select “Account.”
- Under the “Product Information” section, click on the “Update Options” button.
- From the dropdown menu, choose “Update Now.”
This will initiate the update process for Office 365. Make sure you are connected to the internet during this time. The software will check for any available updates and download and install them automatically. Once the update is complete, restart your computer and check if the hyperlinks in Office 365 are now working.
If updating Office 365 did not fix the issue with hyperlinks not working, there may be other fixes available. It is recommended to try other troubleshooting methods, such as resetting the default web browser, repairing Office installation, or contacting Microsoft support for further assistance.
Clearing the Browser Cache
If you are experiencing issues with office 365 hyperlinks not working, clearing your browser cache can often be an effective solution. The browser cache stores temporary data from websites, including images, scripts, and other resources. Over time, this cache can become cluttered and cause errors when accessing certain pages or links.
To clear the browser cache, follow these steps:
- Open your browser settings by clicking on the menu icon, usually located in the top-right corner of the window.
- Scroll down and click on the “Settings” or “Options” option.
- Look for the “Privacy & Security” section and click on it.
- Find the “Clear browsing data” or similar option. This may be located under a different name depending on the browser you are using.
- Select the types of data you want to clear. In this case, make sure to include “Cached images and files” or any similar option related to the browser cache.
- Click on the “Clear data” or similar button to initiate the clearing process.
Once the browser cache is cleared, restart your browser and try accessing the office 365 hyperlinks again. This process will remove any stored data related to websites you have visited but should not affect your saved passwords or bookmarks.
Remember that clearing the browser cache is just one of many troubleshooting solutions for fixing office 365 hyperlink errors. If the issue persists, you may need to try other fixes or reach out to Microsoft support for further assistance.
Resolving Browser Compatibility Issues
When it comes to fixing hyperlinks not working in Office 365, browser compatibility can often be a culprit. Different browsers may interpret and handle hyperlinks differently, resulting in errors when clicking on them.
To resolve browser compatibility issues with hyperlinks in Office 365, here are some solutions you can try:
- Update your browser: Make sure you are using the latest version of the browser you are experiencing issues with. Browser updates often include bug fixes and improvements that can help resolve hyperlink problems.
- Clear browser cache: Clearing the browser cache can help eliminate any corrupt or conflicting data that may be causing hyperlink errors. Go to your browser’s settings or preferences and locate the option to clear cache or browsing history.
- Disable browser extensions: Sometimes, browser extensions or add-ons can interfere with the proper functioning of hyperlinks. Try disabling any extensions or add-ons that you have installed and then check if the hyperlinks are working.
- Try a different browser: If the hyperlinks are still not working, try opening the Office 365 application in a different browser. This can help identify if the issue is specific to one browser or if it is a general compatibility issue.
By following these fixes, you should be able to resolve browser compatibility issues and get your hyperlinks working again in Office 365. If you continue to experience errors, it may be worth reaching out to your IT support team for further assistance.
Resetting Default Browser Settings
If you are experiencing problems with hyperlinks not working in Office 365, one of the solutions you can try is resetting your default browser settings. Sometimes, incorrect or corrupted browser settings can cause issues with hyperlinks, preventing them from opening properly.
To reset your default browser settings, follow these steps:
Internet Explorer
If you are using Internet Explorer as your default browser:
- Click on the gear icon in the top right corner of the browser window and select “Internet Options”.
- In the “Internet Options” window, go to the “Advanced” tab.
- Click on the “Reset” button.
- In the pop-up window, make sure the “Delete personal settings” checkbox is selected and click on the “Reset” button.
- Restart your computer.
Google Chrome
If you are using Google Chrome as your default browser:
- Open Chrome and click on the three-dot menu in the top right corner of the browser window.
- Select “Settings” from the drop-down menu.
- Scroll down and click on “Advanced” to expand the advanced settings.
- Under the “Reset and clean up” section, click on “Restore settings to their original defaults”.
- Click on the “Reset settings” button in the pop-up window.
- Restart your computer.
Resetting your default browser settings can often fix errors related to hyperlinks not working in Office 365. However, if the issue persists, you may need to try other troubleshooting fixes to resolve the problem.
Checking for Firewall or Antivirus Restrictions
If your Office 365 hyperlinks are not working, it is possible that your firewall or antivirus software is restricting the functionality. Firewalls and antivirus programs are designed to protect your computer from potential threats, but sometimes they can inadvertently block certain features or functionalities.
To fix this issue, you can try the following troubleshooting steps:
1. Temporarily Disable Firewall or Antivirus
Temporarily disable your firewall or antivirus software to see if it resolves the problem. You can usually do this by right-clicking on the firewall or antivirus icon in your system tray and selecting the option to disable or turn off the software. Alternatively, you can open the software’s settings and look for an option to disable it temporarily.
2. Whitelist Office 365 URLs
If disabling the firewall or antivirus software fixes the problem, you can try whitelisting the URLs related to Office 365 to ensure that they are not blocked in the future. Check your firewall or antivirus documentation for instructions on how to add URLs to the whitelist or trusted list.
Here are some Office 365 URLs that you can add to the whitelist:
| URL | Description |
|---|---|
| https://*.office.com | Main Office 365 URL |
| https://*.office365.com | Office 365 login and services URL |
| https://*.sharepoint.com | SharePoint URL |
| https://*.teams.microsoft.com | Microsoft Teams URL |
Adding these URLs to the whitelist will ensure that your firewall or antivirus software does not block any Office 365 functionality that relies on hyperlinks.
By checking for firewall or antivirus restrictions and applying the necessary fixes, you should be able to resolve the issue of Office 365 hyperlinks not working.
Troubleshooting Office 365 Hyperlink Errors
If you are experiencing issues with hyperlinks not working in Office 365, there are several solutions you can try to fix the problem. These fixes can help resolve errors that prevent hyperlinks from functioning properly, allowing you to navigate seamlessly between documents and websites.
One common issue is when hyperlinks do not open at all, displaying an error message or simply doing nothing when clicked. This can be caused by various factors, such as incorrect settings, browser compatibility issues, or problems with the Office 365 installation.
To troubleshoot this problem, start by checking the default browser settings in your Office 365 application. Ensure that the correct browser is selected as the default, as this can sometimes cause hyperlink errors. Additionally, make sure that your browser is up to date and compatible with Office 365.
If the issue persists, try repairing your Office 365 installation. This can be done through the Control Panel on Windows or the Applications folder on macOS. Select the Office 365 application, then choose the repair option. This will reinstall any missing or corrupted files that may be causing hyperlink errors.
Another possible solution is to reset the default browser settings. Sometimes, changes in your browser settings can unintentionally disrupt hyperlink functionality. Resetting these settings can help restore proper hyperlink behavior. Consult your browser’s documentation or support resources for information on how to reset settings.
In some cases, third-party add-ins or browser extensions can conflict with Office 365 and cause hyperlink errors. To troubleshoot this issue, disable any add-ins or extensions that may be installed. Restart Office 365 and test the hyperlinks to see if the problem is resolved. If the hyperlinks work without the add-ins or extensions, try reinstalling them one by one to identify the conflicting item.
If none of these solutions fix the hyperlink errors in Office 365, you may need to contact Microsoft Support for further assistance. They can provide additional troubleshooting guidance and help resolve any underlying issues that may be causing the problem.
Remember to always keep your Office 365 application and browser up to date, as software updates often include bug fixes and improvements that can address hyperlink errors. Regularly checking for updates and applying them can help prevent issues from occurring in the first place.
By following these troubleshooting steps and implementing the suggested fixes, you should be able to resolve hyperlink errors in Office 365 and get your hyperlinks working again.
Repairing Office 365 Installation
If you are experiencing errors with your Office 365 installation and the hyperlinks are not working, it may be necessary to repair your Office 365 installation. There are a few troubleshooting steps and fixes you can try to resolve this issue.
Step 1: Run Office 365 Repair Tool
The first solution you can try is running the built-in Office 365 Repair Tool. This tool is designed to fix common issues with the Office 365 installation, including problems with hyperlinks not working. To run the repair tool, follow these steps:
- Close all Office applications and any other programs running on your computer.
- Open the Control Panel and go to “Programs” or “Programs and Features”.
- Find Microsoft Office 365 in the list of installed programs and select it.
- Click on the “Modify” or “Change” button.
- Choose the “Online Repair” option and click “Repair”.
- Follow the on-screen instructions to complete the repair process.
Step 2: Update Office 365
Outdated versions of Office 365 can sometimes cause issues with hyperlinks. Make sure you have the latest updates installed by following these steps:
- Open any Office application, such as Word or Excel.
- Click on “File” in the top-left corner and select “Account”.
- Under the “Product Information” section, click on “Update Options”.
- Choose “Update Now”.
- If any updates are available, they will be downloaded and installed automatically.
After updating Office 365, check if the hyperlinks are now working properly. If not, proceed to the next step.
Step 3: Reset Default Programs
Sometimes, issues with default programs can affect the functionality of hyperlinks in Office 365. To fix this, you can try resetting the default programs. Here’s how:
- Open the Control Panel and go to “Default Programs”.
- Click on “Set your default programs”.
- Select your preferred web browser from the list.
- Click on “Set this program as default” and then click “OK”.
- Close the Control Panel.
Now, try opening the hyperlinks again to see if they work as expected. If the problem persists, you can try other solutions or seek further assistance from Microsoft support.
Running Office 365 in Safe Mode
If you are experiencing issues with hyperlinks not working in Office 365, running the software in Safe Mode may help diagnose and fix the problem. Safe Mode allows you to start Office 365 with minimal settings and can help troubleshoot and resolve errors.
How to Run Office 365 in Safe Mode
- Close all Office applications that are currently running.
- Press the Windows key + R to open the Run dialog box.
- Type “outlook.exe /safe” and click OK.
- If your issue is with a different Office application (such as Word or Excel), replace “outlook.exe” with the appropriate application’s file name (e.g., “winword.exe” for Word).
- Office 365 will now start in safe mode, and you can test if the hyperlinks are working correctly.
If the hyperlinks work properly in safe mode, this indicates that there may be an issue with an add-in or customization that is causing the problem. To troubleshoot further, you can disable add-ins and remove customizations one by one until you identify the cause.
It’s important to note that running Office 365 in safe mode should only be used as a troubleshooting step and not as a permanent solution. Once you have identified the cause of the hyperlink issue, you can apply the necessary fixes or solutions to permanently resolve the problem.
Enabling Office 365 Hyperlinks in Email Clients
If you are experiencing issues with Office 365 hyperlinks not working in email clients, you may need to configure some settings to enable them. Here are some troubleshooting steps and solutions to fix this problem:
1. Check for URL errors
The first step in troubleshooting non-working hyperlinks is to ensure that there are no errors in the URLs themselves. Make sure the hyperlinks are correctly formatted and do not contain any typos or invalid characters. Additionally, check if the hyperlinks are pointing to the correct locations.
2. Update your email client
Sometimes, outdated email clients can cause issues with Office 365 hyperlinks. Make sure that you are using the latest version of your email client software. Check for any available updates and install them if necessary.
3. Review security settings
Some email clients have strict security settings that can prevent hyperlinks from working properly. Review the security settings of your email client and make sure that it allows hyperlinks to be clicked and opened.
Note: Be cautious when modifying security settings, as this could potentially expose you to phishing or malicious links.
4. Disable add-ons or extensions
Some add-ons or extensions installed in your email client can interfere with the functionality of hyperlinks. Try disabling any unnecessary add-ons or extensions and see if the hyperlinks start working again. If the issue is resolved, re-enable the add-ons or extensions one by one to identify the culprit.
5. Clear cache and temporary files
Clearing the cache and temporary files in your email client can sometimes fix hyperlink issues. Delete the cache and temporary files associated with your email client and restart the application.
6. Contact support
If none of the above fixes resolve the issue, it is recommended to contact the support team of your email client or Office 365 provider for further assistance. They may be able to provide specific troubleshooting steps or solutions based on your setup and configuration.
By following these troubleshooting steps, you should be able to fix most common errors that prevent Office 365 hyperlinks from working in email clients.
Configuring Hyperlink Settings for Office 365
If you are experiencing issues with hyperlinks not working in Office 365, there are several configuration settings you can check to fix the problem. In this troubleshooting guide, we will walk you through the steps to configure the hyperlink settings in Office 365.
Step 1: Check the default browser settings
One common cause of hyperlink issues is the default browser settings. Make sure that your default browser is set correctly in your Office 365 settings. To do this, follow these steps:
- Go to the Office 365 settings page.
- Select the “Default apps” option.
- Under the “Web browser” section, ensure that your preferred browser is selected.
- Save the changes and restart your Office 365 applications.
Step 2: Disable add-ons or extensions
Another possible cause of hyperlink issues is incompatible add-ons or extensions in your browser. To troubleshoot this, try disabling any add-ons or extensions that may be interfering with the hyperlink functionality. You can usually do this by accessing the browser’s settings or preferences menu and disabling the relevant add-ons or extensions.
Step 3: Clear the browser cache
A corrupted cache can also cause hyperlink problems. Clearing the browser cache can help resolve this issue. To clear the cache in your browser, follow these steps:
- Open your browser’s settings or preferences menu.
- Navigate to the “History” or “Privacy” section.
- Click on the option to clear your browsing data.
- Select the checkbox for “Cached images and files” or similar.
- Click on the button to clear the cache.
After clearing the cache, restart your browser and check if the hyperlink issue has been resolved.
Step 4: Update Office 365
Ensure that you have the latest updates installed for Office 365. Microsoft regularly releases updates that include bug fixes and improvements, so updating your Office 365 installation can often resolve hyperlink issues. To check for updates, follow these steps:
- Launch any Office 365 application.
- Click on the “File” tab in the top menu.
- Select “Account” or “Office Account”.
- Click on the “Update Options” button and select “Update Now”.
- Wait for the update process to complete.
- Restart your Office 365 applications.
By following these troubleshooting steps, you should be able to fix hyperlink issues in Office 365. If the problem persists, you may need to contact Microsoft Support for further assistance.
Additional Resources for Fixing Office 365 Hyperlinks
If you are still experiencing errors with your Office 365 hyperlinks not working, there are additional resources available to help you troubleshoot and find fixes for the issue. Here are some suggestions:
1. Office 365 Support Documentation
Check out the official Office 365 support documentation from Microsoft. They provide detailed information and step-by-step instructions on resolving common hyperlink issues.
2. Online Forums and Communities
Join online forums and communities dedicated to Office 365 troubleshooting. These platforms allow you to interact with other users who might have encountered similar hyperlink problems and can offer solutions or workarounds.
Note: Be sure to provide as much detail as possible when posting your question to get better assistance.
3. Office 365 User Guides
Refer to user guides or manuals specific to your Office 365 subscription. These resources often include troubleshooting sections that address hyperlink issues and offer step-by-step solutions.
4. Microsoft Support Chat or Call
If you can’t find the answers you need from the resources mentioned above, consider reaching out to Microsoft Support directly. They have chat and call options available where you can talk to support agents who can guide you through troubleshooting your hyperlink problems.
Remember that not all hyperlink issues can have a universal fix, as they can be caused by various factors. It’s important to have patience and try different troubleshooting methods to find the solution that works for your specific case.
Question-answer:
Why are my Office 365 hyperlinks not working?
There could be several reasons why your Office 365 hyperlinks are not working. One possible reason is that there may be a problem with the formatting of the hyperlink itself. It’s also possible that the target of the hyperlink is no longer available or has been moved. Another reason could be an issue with your internet connection or browser settings.
How can I fix Office 365 hyperlinks not working?
You can try several troubleshooting steps to fix Office 365 hyperlinks not working. First, check the formatting of the hyperlink to make sure it is correct. If the hyperlink is pointing to a webpage, try opening the webpage in a different browser. If the issue persists, try repairing your Office 365 installation or updating your browser to the latest version.
What should I do if the target of the hyperlink is no longer available?
If the target of the hyperlink is no longer available, you can try updating the hyperlink to point to a new location, if one exists. If no new location is available, you may need to remove or replace the hyperlink with alternative content.
How can I check my internet connection and browser settings?
To check your internet connection, try accessing other websites to see if they load properly. If you are experiencing issues with your internet connection, you may need to troubleshoot your network or contact your internet service provider. To check your browser settings, go to the Settings or Options menu in your browser and look for options related to internet connectivity or hyperlink behavior.
Is there a way to prevent Office 365 hyperlinks from breaking in the future?
While it’s not always possible to prevent Office 365 hyperlinks from breaking in the future, there are a few best practices you can follow. Avoid using hyperlinks that point to specific files or folders, as these are more likely to break if the file or folder is moved or renamed. Instead, try using hyperlinks that point to webpages or documents stored in the cloud. Additionally, periodically check your hyperlinks to make sure they are still valid and update them if necessary.
Why are my hyperlinks not working in Office 365?
There could be several reasons why hyperlinks are not working in Office 365. It could be due to a problem with the hyperlink itself, compatibility issues with the browser or email client, or a network connectivity issue.
How can I fix hyperlinks not working in Office 365?
There are several troubleshooting steps you can take to fix hyperlinks not working in Office 365. First, check the hyperlink’s format and ensure it is correct. Next, try using a different browser or email client to see if the issue is specific to one program. You can also try restarting your computer or resetting your internet connection. If none of these steps work, you may need to seek further assistance from your IT department or Microsoft Support.
Is there a known issue with hyperlinks in Office 365?
There have been reported issues with hyperlinks not working in Office 365. These issues can arise due to a variety of reasons, such as software bugs or compatibility issues with certain versions of Office 365. Microsoft is aware of these issues and regularly releases updates and patches to address them. It’s recommended to keep your Office 365 installation up to date to ensure you have the latest fixes and improvements.